Creating a support agent can bring down costs massively for a business. No need to hire an entire team when one well-trained agent can answer multiple requests simultaneously 24/7. This is a huge opportunity for disruption! In this project we’re going to train a simple machine learning model for predicting helpdesk response time using BigQuery. Then we’ll build a simple chatbot using Dialogflow and learn how to integrate the trained BigQuery ML model into the helpdesk chatbot.

Link to Kaggle